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4 Apr 2024Guide

Get to know the official Chef Store

What is the Chef Store?

The Chef Store is Cooking Diary's official online store with great deals on in-game items and secure ways to pay. Items will be added to your game account via your Support ID.

Does my game platform support Chef Store purchases?

Yes, purchases made through the Chef Store are available on all platforms that you can play Cooking Diary on.

How do I get access to the Chef Store?

Sign up to the Chef Store website using your email address or social media account.

  1. In the pop-up window, enter your Support ID, which you can easily find and copy in the game settings.
  2. After entering your Support ID, your registered email will be displayed.

How do I find my Support ID?

  1. Go to the settings window by tapping on the gear icon in the upper right-hand corner.
  2. You will see your Support ID at the bottom of the screen.
  3. To copy your Support ID, simply tap it.

How do I make a purchase?
Pick an item that captures your attention in the Chef Store.
Select how you'd like to pay, enter your details, and confirm your payment.
After the payment is confirmed, your chosen item will be added to your game account. Ready to enhance your culinary journey? Go back and check in the game for your item.

Please note that the final price may vary due to currency fluctuations and taxes. However, all taxes and payment system fees are already included in the item's final price, so you won't need to pay anything extra.

What is a coupon?

  • A coupon is a special code that you can use to receive a gift or a discount on an in-game item. You can activate a promo code in the Chef Store.
  • Please remember that a coupon has an activation period and terms of use.
  • You can receive a coupon by participating in contests, events, and other Cooking Diary activities on social media. You can find links to our social media pages on the Communities tab in the game settings.

How can I apply my coupon?

  1. Visit the Chef Store website.
  2. Log in to your Chef Store account using your Support ID.
  3. Scroll to the bottom of the page, just above the FAQ section, and find the "ENTER COUPON CODE" segment.
  4. Type the code in capital letters and then hit "APPLY."
  5. Return to the game to collect your gift, or if it's a discount, remain in the Chef Store where it will automatically apply to your next purchase.

I can't activate a coupon. What do I do?

It is possible that the coupon's activation period has expired or the offer has already been redeemed the maximum number of times allowed. If all the terms of the coupon have been met but you are still unable to activate it, please contact the Cooking Diary support team using the Contact Us button at the bottom of the screen.

What are Donuts?

Whenever you make purchases in the Chef Store, you'll score some sweet bonuses in the form of donuts — your very own virtual currency that you can later spend in the Donut Store.

How can I find out how many Donuts I have?

Visit the Chef Store website. Log in to your Chef Store account using your Support ID. You will find your donut balance in the upper right corner.

How can I find out how many Donuts I'll receive with my purchase?
Always check the pink window with a donut icon and the total amount, which is positioned beneath the offer's description, adjacent to the discount details and the timer. This will show the number of donuts you'll receive in your account when you buy the item.

How do I get a free gift?

  • You can get a free gift by registering for a Chef Store account with your Support ID.
  • After you enter the ID, you will see the nickname of the player it belongs to. Please verify that the correct recipient for the item is shown.

IMPORTANT! Make sure to enter your Support ID correctly. A mistake may be made due to the similarity of certain characters.

Payment Safety & Security

Xsolla, our official partner, upholds the highest standards in security, boasting PCI DSS Level 1 compliance— the pinnacle of security for online transactions. Recognized by PayPal and authenticated by Visa and MasterCard SecureCode, Xsolla guarantees premier security in transaction processing, protecting your information and combating fraud. For a deeper understanding of Xsolla's anti-fraud measures, feel free to visit their anti-fraud page at

Should you have any inquiries or concerns regarding payments, please reach out to us directly via social media platforms like Facebook, Instagram, Twitter, or by email at Additionally, Xsolla's support team is at your service, accessible through their help center at or by clicking the cat icon in the payment window for instant assistance. You can also contact Xsolla directly at We are dedicated to meticulously addressing each reported issue.

We also encourage you to familiarize yourself with Xsolla's End User License Agreement for a thorough understanding of your rights and responsibilities, along with the legal framework governing our website and Xsolla Products. This document extensively covers your entitlements under Consumer and Data Protection laws. For further details, please visit Xsolla Legal Agreements at